FAQs

When do I get my card?

The American Heart Association changed from paper cards to electronic cards in July 2018. Once you have successfully passed your course, you will receive your electronic card in your email shortly after you walk out the door. There will be an 8 1/2 x 11 certificate inside of the email as well as the wallet-sized card you can print out and fold for your wallet.

How does the electronic card work?

You will receive an email after your class that will contain your electronic card. It is the exact same paper card that we used to give you in class, but you will print this one out on your own printer at home or at work. And what is really great about this change is that if you lose or misplace your card, all you have to do is print it again. That will save you replacement fees for a new card from CPR Cindy, so be sure to keep that email in a safe place. Should you accidentally lose your email, a replacement electronic card can be sent out for a $20 fee for BLS and a $30 fee for Heartsaver students.

Are your cards through the American Heart Association?

Yes, our cards are from the American Heart Association, and cards are good for two years.

Does CPR Cindy really start classes on time?

YES! You are expected to be on time for work and school, and CPR Cindy expects you to be on time to class. Crucial information is given in the first few minutes of class, and this information is what you build on throughout your course and is on the written exam. Be on time, and be courteous to your classmates--you are learning how to save a life after all. It's important!

Where is your class held?

Classes are held at 123 E 9th St in beautiful downtown Upland at the northeast corner of 1st Ave and 9th St. We are directly west of the gazebo, and we are across from the bakery and bicycle shop. You are looking for the three-story red brick building, and you can park in front or in back for free. Doors are locked on the weekend for safety, and you will be let in 15 minutes prior to the start of your class. You can take the elevator or the stairs to the third floor, and we are in the glass room you can't possibly miss. Be sure to get there early to find the building and get settled. We leave the lobby 1 minute before class starts to give us time to get upstairs and begin class.

What do I wear to class?

Before the pandemic we would teach classes on the floor--because that is where dead bodies tend to land. But because of the pandemic, we are now teaching on top of tables, we are social distanced, we max the class at 12 students, and we now offer mask options starting in July 2021. If you want to go without your mask AFTER you register, simply show us your vaccination card and you can remove your mask. If you would prefer to remain private about vaccinations--no problem at all. Just know that you will be required to keep your mask on throughout the course, and you will not be able to participate in giving breaths. We respect your privacy and choices, but please know we have an obligation to protect our students. We appreciate your cooperation, privacy, and understanding.

What if I don't show up or am late?

The conference room has to be paid for, and CPR Cindy has to know you are going to show up. Reservations and payment are due ahead of time. You are allowed to change your reservation date one time if it is before the 24-hour window of your class start time. If you change that date within the 24-hour window, you will be charged an additional $25 fee. If you cannot make class or want to go to a different location and want a refund, there is a $25 processing fee. If you are late or are a no-show, there are no refunds. You can reschedule for another date for an additional fee of $25. When you make a reservation, CPR Cindy purchases your certification so it's ready for your arrival and hopefully successful completion of the course. If you don't show or cancel, CPR Cindy gets stuck with the bill.

Is there anything to do if I arrive early?

Absolutely. The bakery directly across the street has coffee, drinks, and delicious pastries. There is plenty of window-shopping available in the downtown area at small mom-and-pop retailers, and the there are many historic sites to take in.